Job Description
Join the Team That Cares. Are you looking for a rewarding career path with comprehensive training and no prior experience required? Apex Digital Solutions is currently hiring enthusiastic Entry Level Customer Support Specialists for our Weekend Shift in San Jose, CA.
We are a fast-paced tech company dedicated to providing top-tier service. We believe in investing in our people, which is why we offer a structured onboarding program that teaches you everything you need to know. Whether you are fresh out of school or looking for a career change, this is your chance to shine.
Why Apply?
- No Experience Needed: We provide full training on our products and customer service protocols.
- Weekend Flexibility: Enjoy your weekdays off while building a solid resume.
- Career Growth: Clear pathways for promotion to Team Lead and Management roles.
Responsibilities
- Deliver exceptional customer service by addressing inquiries via phone, email, and live chat with patience and professionalism.
- Utilize our proprietary CRM software to log interactions and track customer account status.
- Learn and master our technical training modules to troubleshoot common client issues.
- Maintain a high level of professionalism during peak weekend hours to ensure customer satisfaction.
- Collaborate with the support team to identify trends in customer feedback and suggest improvements.
- Adhere to all company policies regarding data privacy and security protocols.
Qualifications
- High school diploma or GED is required; Associate’s degree preferred but not mandatory.
- Must be available to work weekends (Saturday and Sunday) and occasional holidays.
- Strong verbal communication skills with the ability to explain complex topics simply.
- Basic computer literacy and typing speed of 35+ WPM.
- Reliable internet connection and a quiet workspace are essential for remote/hybrid work options.
- A positive attitude and a willingness to learn new systems quickly.