Job Description
Join our dynamic team at Innovate Solutions Inc. as an Entry Level Customer Support Specialist! We're urgently hiring passionate individuals in Cleveland, OH to kickstart their careers in a fast-paced tech environment. No experience required—just drive and enthusiasm!
As a key member of our support team, you'll resolve customer inquiries, troubleshoot technical issues, and deliver exceptional service. We offer comprehensive training, growth opportunities, and a collaborative culture where your ideas matter.
What We Offer:
- Competitive salary + performance bonuses
- 100% paid training and certifications
- Clear career advancement path
- Health benefits and 401(k) matching
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot software/hardware issues using ticketing systems
- Document interactions and maintain accurate records
- Collaborate with technical teams for complex resolutions
- Meet performance metrics (response time, resolution rate)
- Continuously update product knowledge base
- Identify and escalate recurring customer issues
Qualifications
- High school diploma or equivalent (degree preferred)
- Excellent written/verbal communication skills
- Basic computer proficiency (MS Office, browsers)
- Strong problem-solving and analytical abilities
- Ability to multitask in a fast-paced environment
- Customer service mindset (empathy + patience)
- Willingness to learn new technologies