Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist! Cleveland Innovations Inc. is urgently hiring passionate individuals to deliver exceptional service to our growing client base. This is your opportunity to launch a rewarding career in a supportive environment with immediate training and growth potential. Apply today – positions fill fast!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot product problems efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Contribute to process improvements for customer experience
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or support experience
- Strong written and verbal communication skills
- Basic computer proficiency with MS Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Availability for flexible shifts including weekends
- Must pass background check and drug screening