Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist and kickstart your career in the thriving tech sector of London. We're urgently seeking passionate individuals to deliver exceptional service while developing valuable professional skills in a fast-paced environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in CRM systems and track resolution progress
- Collaborate with technical teams to resolve complex escalations
- Contribute to process improvement initiatives to enhance customer satisfaction
- Complete product training modules to deepen technical knowledge
- Support marketing campaigns with customer outreach initiatives
Qualifications
- Recent graduate or equivalent work experience (0-2 years)
- Exceptional written and verbal communication skills
- Proficiency with Microsoft Office Suite
- Strong problem-solving abilities and attention to detail
- Ability to work collaboratively in cross-functional teams
- Customer service orientation with patience and resilience
- UK work authorization required