Job Description
Join our dynamic team at Oakland Innovations Group! We're urgently seeking passionate entry-level professionals to launch their careers in customer support. This is your chance to gain hands-on experience in a fast-paced tech environment while making a real impact. No prior experience required – we provide comprehensive training!
As a Customer Support Specialist, you'll be the face of our brand, ensuring exceptional client experiences while developing valuable skills in communication, problem-solving, and digital tools. Our Oakland headquarters offers a collaborative culture with growth opportunities and competitive benefits.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Troubleshoot technical issues using knowledge base resources and ticketing systems
- Document interactions accurately in CRM software (Salesforce training provided)
- Collaborate with technical teams to resolve complex customer escalations
- Contribute to process improvements for customer support workflows
- Participate in daily team meetings and training sessions
Qualifications
- High school diploma or equivalent (college students welcome)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office Suite (Outlook, Excel, Teams)
- Ability to thrive in a fast-paced, team-oriented environment
- Customer service mindset with patience and adaptability
- Authorized to work in the United States