Job Description
Launch your career in tech with zero experience required! CareerStart DC offers comprehensive paid training and daily pay options for our remote Customer Support Specialists. Work from anywhere while serving Fortune 500 clients in the Washington DC metro area. We provide all tools, certifications, and mentorship needed to succeed in this high-demand field.
Why Join Us?
• Daily pay through PayActiv (access earnings immediately)
• 4-week paid virtual training program
• Career advancement tracks to specialist/team lead roles
• Full benefits package (health/dental/vision) after 90 days
• Flexible remote schedule with core hours 9am-3pm EST
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Navigate proprietary CRM software and ticketing systems post-training
- Document interactions accurately in compliance with security protocols
- Collaborate with senior agents on complex technical escalations
- Meet daily KPIs: 40+ tickets resolved, 90% first-contact resolution
- Participate in weekly skill-building workshops
- Maintain 99.5% system uptime during scheduled shifts
Qualifications
- High school diploma or equivalent (students welcome)
- Proficient in Microsoft Office Suite (Outlook, Teams, Word)
- Type 35+ WPM with strong attention to detail
- Reliable high-speed internet and quiet workspace
- Excellent problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Customer service mindset (retail/food service experience a plus)