Job Description
Join our dynamic team as an Entry Level Customer Support Specialist and start your career in tech tomorrow! We're hiring immediately for a fully remote position based in Long Beach, CA. No experience necessary – we provide comprehensive training. Enjoy flexible hours, competitive pay, and the opportunity to grow with a forward-thinking company. If you're a motivated problem-solver with excellent communication skills, apply now to begin your journey with us!
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Resolve technical issues and provide step-by-step guidance to users
- Document cases accurately in our CRM system for tracking and reporting
- Collaborate with senior team members to escalate complex issues
- Continuously improve knowledge base articles and support documentation
- Meet daily performance metrics including response time and resolution rate
Qualifications
- High school diploma or equivalent (college students welcome)
- Basic computer literacy and typing proficiency (40+ WPM)
- Strong verbal and written communication skills
- Ability to work independently in a remote environment
- Customer service mindset with patience and problem-solving aptitude
- Reliable internet connection and quiet home office space
- Availability to work flexible shifts including weekends