Job Description
Are you ready to kickstart your career in a dynamic and supportive environment? Apex Digital Solutions is currently seeking enthusiastic individuals for our Entry Level Customer Service Representative position in Tampa, FL.
We pride ourselves on being a leader in the industry, and we are looking for passionate team members who are eager to learn and grow. Whether you are fresh out of school or looking to switch careers, we provide comprehensive training and mentorship to help you succeed.
Why Join Us?
- Competitive hourly pay ($18 - $25/hr).
- Full-time employment with benefits.
- No prior experience required—just a great attitude and a willingness to learn.
- Clear path for career advancement.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers in resolving issues and answering questions about our products and services.
- Enter and update customer information accurately into the CRM system.
- Collaborate with the team to ensure high customer satisfaction and retention rates.
- Participate in ongoing training sessions to enhance product knowledge and service skills.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Strong verbal and written communication skills.
- Basic computer literacy and typing skills.
- A positive, customer-focused attitude and patience.
- Reliable internet connection and a quiet workspace if working remotely.
- Ability to work flexible hours, including evenings and weekends.