Job Description
Join our dynamic team at UrbanTech Solutions and launch your career in tech! We're seeking motivated individuals with no prior experience to join our customer support division. This is your opportunity to gain industry skills while supporting our innovative clients in Portland's thriving tech ecosystem. We provide comprehensive training, mentorship, and clear career progression paths. Enjoy competitive benefits, flexible scheduling options, and a collaborative environment where your growth is our priority. No experience? No problem – we value your eagerness to learn and contribute!
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Troubleshoot technical issues using knowledge base resources
- Document customer interactions and track cases in CRM systems
- Collaborate with senior team members to resolve complex issues
- Participate in daily training sessions to master product knowledge
- Contribute to process improvement initiatives
- Maintain positive brand image through empathetic communication
Qualifications
- No prior experience required – we train from the ground up!
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Proficient with basic computer applications and internet navigation
- Ability to work in a fast-paced, team-oriented environment
- Patience and problem-solving mindset
- Reliable transportation to our downtown Portland office
- Availability for weekday shifts between 8am-6pm