Job Description
Join Denver's fastest-growing tech startup as an Entry-Level Customer Support Specialist! No experience needed – we provide comprehensive training to launch your career in customer success. This flexible part-time role offers competitive pay, growth opportunities, and a vibrant team environment. Perfect for students, career changers, or anyone seeking to break into tech without prior experience. Work 20-25 hours/week with competitive benefits including remote work options and skill development programs.
Responsibilities
- Respond to customer inquiries via chat, email, and phone with exceptional professionalism
- Troubleshoot technical issues using our proprietary knowledge base and ticketing system
- Document interactions and maintain accurate customer records in CRM platforms
- Collaborate with senior team members to resolve complex escalations
- Contribute to process improvement initiatives for customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent; students welcome to apply
- Strong verbal and written communication skills
- Proficient with basic computer applications and internet navigation
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with patience and empathy
- Availability to work evenings and weekends (flexible scheduling)