Job Description
Join Austin's fastest-growing tech startup as a Part-Time Customer Support Specialist! Perfect for students and career-changers seeking flexible hours while building professional skills in a dynamic environment. We offer comprehensive training, growth opportunities, and a collaborative culture that values fresh perspectives.
Why You'll Love This Role:
- Flexible scheduling (20-25 hrs/week)
- Hybrid work model (3 days in-office, 2 remote)
- Competitive pay plus performance bonuses
- Tuition reimbursement program
- Direct mentorship from senior leaders
Responsibilities
- Respond to customer inquiries via email, chat, and phone with 95% satisfaction rate
- Resolve technical issues using our proprietary CRM platform
- Document support cases in ticketing system with detailed notes
- Collaborate with product team to identify recurring issues
- Assist in creating knowledge base articles and FAQs
- Participate in weekly training sessions to enhance product knowledge
- Maintain 98% attendance and punctuality standards
Qualifications
- High school diploma or equivalent (students welcome)
- Basic proficiency with Microsoft Office Suite
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work independently and as part of a team
- Previous customer service experience preferred but not required
- Must have reliable transportation to our Austin office
- Available to work weekends on rotating schedule