Job Description
Are you looking to launch a rewarding career in customer service? Horizon Digital Solutions is currently hiring Entry Level Customer Support Specialists in Pennsylvania. We are looking for driven, eager individuals who are ready to learn and grow with a dynamic team. We provide comprehensive training, so no prior experience is required—just your enthusiasm and willingness to learn.
Join our mission to deliver exceptional customer experiences from the comfort of your home or our office in Center City Philadelphia.
Responsibilities
- Assist customers via phone, email, and live chat with product inquiries and troubleshooting.
- Resolve basic technical issues and guide users through our software solutions.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Collaborate with the technical team to escalate complex issues and provide feedback.
- Stay up-to-date with product knowledge through ongoing training sessions.
- Follow up with customers to ensure their issues are resolved and satisfaction is high.
Qualifications
- High school diploma or GED equivalent is required.
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong written and verbal communication skills with a professional tone.
- Ability to learn new software quickly and adapt to changing procedures.
- Reliable computer and high-speed internet connection are mandatory.