Job Description
Join our dynamic team at TechNova Solutions and kickstart your career in tech with zero experience required! We're seeking motivated individuals to join our award-winning customer support team in the heart of Manhattan. This full-time role offers comprehensive training, competitive benefits, and clear growth pathways into product management, sales, or operations.
Why TechNova? We believe in nurturing talent from the ground up. As an industry leader in SaaS solutions, we provide:
- 6-week paid training program covering technical skills and soft skills
- Mentorship from senior leaders in the field
- Tuition reimbursement for certifications
- Flexible hybrid work schedule (3 days in office, 2 remote)
- Health, dental, and vision insurance starting day one
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Document support cases accurately in our CRM system
- Collaborate with technical teams to resolve complex issues
- Identify opportunities for process improvements and customer experience enhancements
- Participate in daily team huddles and quarterly training sessions
- Uphold company standards for response time and resolution metrics
- Contribute to knowledge base articles for customer self-service
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Comfortable learning new software and technologies
- Ability to work collaboratively in a fast-paced environment
- Basic computer proficiency (Microsoft Office suite)
- Positive attitude and willingness to learn
- Authorization to work in the United States