Job Description
Join our dynamic team at Urban Solutions Inc. as an Entry-Level Customer Service Representative! We're seeking motivated individuals with no prior experience to provide exceptional support to our clients. This full-time position offers comprehensive training, career growth opportunities, and a collaborative work environment in the heart of Philadelphia. If you're passionate about helping others and eager to start your professional journey, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge and communication skills
- Meet daily performance metrics including response times and resolution rates
- Contribute to a positive team culture through active participation
Qualifications
- No prior experience required – we provide comprehensive training!
- High school diploma or equivalent (currently enrolled students welcome)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications and willingness to learn new software
- Positive attitude and ability to thrive in a fast-paced environment
- Reliable transportation to our downtown Philadelphia office