Job Description
Are you ready to launch your career in the heart of Omaha? Horizon Digital Partners is currently seeking motivated individuals to join our dynamic team as Entry Level Customer Support Specialists. We are looking for eager learners who are ready to develop their professional skills in a fast-paced, supportive environment.
We believe in investing in our people. That’s why we offer comprehensive on-the-job training for candidates with no prior experience. Our mission is to deliver exceptional service to our clients, and we need passionate team members to help us achieve that goal.
Join a company that values integrity, innovation, and teamwork. Whether you are fresh out of school or looking for a career change, we provide the tools and mentorship you need to succeed.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat with a high degree of professionalism and empathy.
- Assist customers in resolving product issues and navigating our services efficiently.
- Learn and demonstrate a deep understanding of our company’s products and industry standards.
- Collaborate with cross-functional teams to ensure accurate and timely resolution of customer needs.
- Accurately document customer interactions and feedback in our CRM database.
- Contribute to a positive team culture by participating in regular training sessions and team meetings.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or GED equivalent (Associate’s degree or Bachelor’s degree preferred but not mandatory).
- Strong desire to learn and grow within a corporate environment.
- Excellent verbal and written communication skills.
- Proficiency with basic computer applications, including Microsoft Office Suite.
- Ability to work in a fast-paced, results-driven setting while maintaining a positive attitude.
- Reliable internet connection and a dedicated workspace (if working remotely).
- Willingness to work flexible hours, including evenings and weekends as required.