Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist at Urban Retail Solutions! We're urgently hiring motivated individuals with no prior experience to provide exceptional service to our growing client base in Chicago. This is your opportunity to launch a rewarding career in retail support with comprehensive training and a supportive environment. If you're passionate about helping others and eager to learn, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document all interactions in our customer database for quality assurance
- Identify opportunities to upsell products and services
- Attend weekly training sessions to enhance product knowledge
- Contribute to team goals by meeting performance metrics
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and willingness to learn new software
- Positive attitude and problem-solving mindset
- Reliable attendance and punctuality
- Must be authorized to work in the United States