Job Description
We are seeking a motivated Entry Level Customer Support Specialist to join our rapidly growing team in Nashville, TN. If you are looking for an immediate hire opportunity with a competitive salary and no prior experience required, this is the perfect role for you.
As a Customer Support Specialist, you will be the face of our company, ensuring our clients receive top-tier service and support. We provide comprehensive training, mentorship, and a clear path for career advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist clients with technical troubleshooting and product navigation.
- Accurately enter and maintain customer data and service records in our CRM system.
- Collaborate with the sales and technical teams to resolve complex issues.
- Identify opportunities to upsell products and services to existing clients.
- Document all customer interactions and feedback for quality assurance.
Qualifications
- High School Diploma or equivalent required.
- Basic computer literacy and proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment with a positive attitude.
- Must be available to start immediately.
- Reliable internet connection and a quiet workspace.