Job Description
Are you looking to launch your career in a dynamic and supportive environment? TechNova Solutions is seeking a driven Entry Level Customer Support Specialist to join our growing team in London. We are offering immediate hire opportunities for motivated individuals ready to excel in a fast-paced setting. If you are eager to learn and grow within the tech industry, we want to hear from you.
At TechNova, we believe in nurturing talent. You will be trained on the latest CRM tools and support methodologies. Join us in making a difference for our clients every day!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with a focus on resolution.
- Diagnose and troubleshoot basic technical issues for our clients.
- Maintain accurate records of all customer interactions and issues in our CRM system.
- Collaborate with the technical team to escalate complex issues efficiently.
- Provide clear, concise, and friendly explanations to non-technical users.
- Contribute to team meetings and help improve our support processes.
- Assist in onboarding and training new support staff.
Qualifications
- High school diploma or equivalent (Bachelor's degree in a relevant field is a plus).
- Strong verbal and written communication skills.
- Basic computer literacy and familiarity with web browsers.
- Ability to work in a fast-paced team environment and meet deadlines.
- A positive attitude and a genuine desire to help others.
- Reliable internet connection and a quiet workspace.