Job Description
Join our dynamic team at Oakland Community Services as an Entry-Level Customer Support Specialist! We're seeking motivated individuals with no prior experience to provide exceptional service to our diverse community. This is a unique opportunity to launch your career in a supportive environment with comprehensive training and immediate start. Enjoy competitive pay, flexible scheduling, and the chance to make a real impact in Oakland.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Assist clients with service navigation, account management, and basic troubleshooting
- Document interactions accurately in our customer relationship management system
- Collaborate with team members to resolve complex issues efficiently
- Contribute to community outreach initiatives and service improvement projects
- Maintain strict confidentiality of customer information and organizational policies
Qualifications
- No prior experience required - we provide comprehensive paid training
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication skills and a customer-first mindset
- Ability to work in a fast-paced environment with attention to detail
- Basic computer literacy and willingness to learn new software
- Valid California ID and reliable transportation to our Oakland location
- Fluency in English; bilingual candidates (English/Spanish) strongly encouraged