Job Description
Are you ready to kickstart your career in the heart of Virginia Beach? Global Tech Solutions is seeking a motivated Entry Level Customer Support Specialist to join our dynamic team. We are committed to excellence and offer a comprehensive paid training program for candidates eager to learn. This is an immediate hire opportunity for those looking to grow in a stable, corporate environment.
Why You’ll Love Working Here:
- Immediate Start: Don't wait weeks for a response—join us now.
- Career Growth: Clear pathways to senior roles and management positions.
- Modern Environment: Collaborative office in Virginia Beach with flexible scheduling options.
- Competitive Pay: Base rate plus performance-based bonuses.
Responsibilities
- Handle high-volume incoming calls and emails to assist customers with product inquiries and technical troubleshooting.
- Provide clear, concise, and empathetic solutions to resolve customer issues efficiently.
- Maintain accurate records of customer interactions and issue resolutions in the CRM database.
- Collaborate with the technical team to escalate complex problems and provide feedback.
- Stay up-to-date with product knowledge to deliver accurate information to clients.
Qualifications
- High School Diploma or GED required; Bachelor’s degree is a plus.
- Basic computer proficiency and typing speed of 40+ WPM.
- Strong verbal and written communication skills with a focus on customer service.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Willingness to undergo a background check and drug screening.