Job Description
Are you looking to launch your career in a dynamic environment? Apex Solutions Louisville is currently seeking a motivated Entry Level Customer Support Specialist to join our growing team. We prioritize talent and attitude over experience, offering a fantastic opportunity for immediate hire for driven individuals ready to excel.
As a key member of our support team, you will play a vital role in connecting our clients with solutions. We provide comprehensive training to ensure you have the tools and knowledge to succeed. If you are located in Louisville, KY, and ready to start immediately, we want to hear from you.
Why Join Us?
- Immediate Start: Don't wait for months to begin your career.
- Competitive Pay: Earn $18.00 - $24.00 per hour based on performance.
- Career Growth: Clear pathways for advancement into management and senior roles.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints by identifying the root cause and providing effective solutions.
- Accurately document all customer interactions and account information in our CRM system.
- Collaborate with the sales and technical teams to ensure a seamless customer experience.
- Assist in the onboarding process for new clients and provide product training.
- Stay updated on company products, services, and policies to provide accurate information.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High School Diploma or GED required.
- Must be available for immediate start.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed (40+ WPM).
- A positive attitude and a willingness to learn new systems quickly.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and a quiet workspace are required for remote work options.