Job Description
Join our dynamic team at Cleveland Tech Solutions as an Entry-Level Customer Support Specialist! We're seeking motivated individuals to provide exceptional service to our growing client base. This immediate hire opportunity offers competitive pay, comprehensive training, and a clear career path in tech support. Perfect for recent graduates or career changers looking to launch their professional journey in Cleveland's thriving tech sector.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues for clients using remote support tools
- Document all interactions accurately in our CRM system
- Collaborate with senior team members to escalate complex cases
- Meet daily performance metrics for response time and resolution rate
- Contribute to knowledge base articles for recurring issues
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or tech support experience
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Basic computer proficiency with willingness to learn new software
- Ability to work flexible hours including occasional weekends
- Positive attitude and passion for helping others
- Must pass background check and drug screening