Job Description
Are you looking to kickstart your career? Horizon Digital Solutions is currently seeking motivated individuals to join our growing team in Jacksonville, FL. We are dedicated to providing top-tier support and are looking for eager learners who want to build a future in customer service.
Why Join Us?
- No Experience Required: We provide comprehensive training and mentorship for all new hires.
- Growth Opportunities: Clear pathways for advancement within the company.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on performance.
We are looking for individuals who are reliable, empathetic, and ready to learn. If you are ready to start your professional journey, apply today!
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers with product information, troubleshooting, and account inquiries.
- Document all customer interactions accurately in our CRM system.
- Identify and resolve customer issues efficiently while maintaining high satisfaction scores.
- Collaborate with the support team to improve processes and service quality.
- Attend daily training sessions to enhance product knowledge and soft skills.
Qualifications
- High school diploma or GED is required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and ability to navigate web-based platforms.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work full-time hours (Monday - Friday).
- Willingness to learn and adapt to new technologies and procedures.