Job Description
Join a Team That Values Your Growth!
We are currently seeking a dedicated Entry Level Customer Support Specialist to join our operations team in San Jose, CA. In this role, you will be the face of our company, helping clients navigate our services with ease. We pride ourselves on a culture of inclusivity, continuous learning, and Daily Pay opportunities for our hardworking staff.
This is an excellent opportunity for individuals looking to kickstart their career in the tech industry without requiring prior experience.
Responsibilities
- Manage inbound and outbound customer communications via phone and email.
- Diagnose and troubleshoot customer issues efficiently.
- Document all customer interactions and solutions in our CRM system.
- Escalate complex technical issues to the senior support team.
- Collaborate with cross-functional teams to improve service delivery.
- Maintain a professional and positive attitude during high-volume periods.
Qualifications
- High school diploma or equivalent (Bachelor's degree a plus).
- Strong verbal and written communication skills.
- Basic proficiency with Microsoft Office Suite.
- Ability to type 35+ WPM.
- Reliable internet connection and computer.
- Willingness to learn new software and systems quickly.