Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist! No experience required—we provide comprehensive paid training and immediate hire opportunities. Enjoy hybrid work flexibility (remote + Indianapolis office) with competitive benefits and career growth paths. Our supportive culture values your potential and invests in your success. Apply today to start your professional journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues using CRM systems and established protocols
- Document interactions accurately in Salesforce and internal databases
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to develop product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong communication and active listening skills
- Basic computer proficiency (MS Office, internet navigation)
- Ability to type 30+ WPM with high accuracy
- Customer-focused mindset with problem-solving aptitude
- Reliable internet for remote work (min 25 Mbps)
- Flexibility to work occasional evenings/weekends
- Valid U.S. work authorization