Job Description
Are you a recent graduate looking to kickstart your career in a dynamic environment? BrightPath Solutions is seeking a motivated Entry Level Customer Support Specialist to join our team in the heart of Baltimore. We offer comprehensive training, a supportive culture, and a clear path for advancement. No prior experience is necessary; we value potential and attitude over résumé history.
In this role, you will be the first point of contact for our valued clients, ensuring their needs are met with efficiency and empathy. You will work closely with our technical team to resolve issues and enhance the overall customer experience.
Why Join Us?
- Full Training Provided: No prior experience needed—just bring your drive.
- Career Growth: Clear pathways to senior roles and management.
- Modern Office: Located in downtown Baltimore with great amenities.
Responsibilities
- Respond to client inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers with troubleshooting technical issues and navigating our software platform.
- Document all interactions and customer feedback accurately in our CRM system.
- Collaborate with senior team members to escalate complex tickets effectively.
- Identify opportunities to improve our service processes and customer satisfaction.
- Conduct outbound follow-up calls to ensure client retention.
Qualifications
- High School Diploma or GED required; Associate’s Degree preferred.
- Excellent verbal and written communication skills.
- Basic computer proficiency and comfort with navigating web browsers.
- A positive attitude and a willingness to learn new technologies.
- Ability to work in a fast-paced, collaborative office environment.