Job Description
Join our dynamic team at GrowthTech Solutions, a fast-growing tech company revolutionizing digital experiences. We're seeking enthusiastic Entry-Level Customer Support Specialists to deliver exceptional service to our expanding client base. This immediate hire opportunity offers comprehensive training and a clear career path in tech support. Enjoy competitive compensation, flexible scheduling options, and a collaborative work environment in our modern Austin headquarters. Perfect for recent graduates or career changers looking to break into the tech industry!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Troubleshoot technical issues and provide step-by-step solutions
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with senior team members to resolve complex escalations
- Continuously expand product knowledge through ongoing training modules
- Identify opportunities to improve customer satisfaction processes
- Support marketing initiatives through customer feedback collection
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or technical support experience
- Strong problem-solving and communication skills
- Proficiency with Microsoft Office Suite and basic tech tools
- Ability to work flexible shifts including weekends
- Positive attitude and eagerness to learn new technologies
- Valid Texas driver's license (for occasional on-site visits)
- Background check and drug screen required upon offer