Job Description
Welcome to TechNova Solutions – Where Your Career Takes Flight.
We are currently seeking motivated, ambitious individuals to join our growing team as Entry Level Customer Support Specialists. Located in the heart of Atlanta, GA, this is an incredible opportunity to launch a rewarding career in the technology sector without prior experience required.
At TechNova, we believe in nurturing talent and providing a clear pathway for professional growth. You will work in a dynamic, fast-paced environment alongside industry experts who are dedicated to your success. If you possess a positive attitude and a strong desire to learn, we want to hear from you.
Why Join Us?
- Competitive starting salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid training and mentorship programs.
- Opportunity for rapid career advancement.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Diagnose and troubleshoot basic technical issues to ensure client satisfaction.
- Document all customer interactions, feedback, and resolutions in our CRM database accurately.
- Collaborate with the technical team to escalate complex issues and suggest product improvements.
- Learn and utilize our internal software systems and tools effectively.
- Assist in maintaining a positive and supportive team culture.
Qualifications
- High school diploma or equivalent required; Associate’s degree or Bachelor’s degree preferred.
- Excellent written and verbal communication skills.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including some weekends or evenings if required.
- A positive, can-do attitude and a willingness to learn new skills quickly.