Job Description
Join our dynamic team as an Entry Level Customer Support Specialist and launch your career in Minneapolis! We're seeking motivated individuals with no prior experience to deliver exceptional service to our clients. Enjoy comprehensive training, career growth opportunities, and a supportive work environment in the heart of downtown. Perfect for recent graduates or career changers looking to build professional skills.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues using our proprietary CRM system
- Document interactions accurately in customer service databases
- Collaborate with senior team members to resolve complex cases
- Meet daily performance metrics for response times and resolution rates
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- Strong verbal and written communication skills
- Basic computer proficiency with willingness to learn new software
- Ability to thrive in a fast-paced team environment
- Positive attitude and commitment to customer satisfaction
- Must be authorized to work in the United States
- No prior experience necessary – full training provided