Job Description
Ready to launch your career? NexCare Solutions is seeking enthusiastic Entry Level Customer Service Specialists for immediate part-time openings in Charlotte, NC. No experience required – we provide comprehensive training! Join our award-winning team delivering exceptional service to Fortune 500 clients.
Why Work With Us:
- Industry-leading onboarding program
- Flexible scheduling (20-30 hrs/week)
- Clear career advancement paths
- Modern downtown Charlotte office
Transform your passion for helping people into a thriving career. Apply today to join our innovative team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and accuracy
- Document interactions in CRM system with precision
- Collaborate with specialists to resolve complex cases
- Meet/exceed monthly performance metrics
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Basic computer proficiency
- Positive attitude and team-oriented mindset
- Reliable transportation to downtown Charlotte