Job Description
Join Austin Tech Solutions as an Entry-Level Customer Support Specialist and launch your career in tech! We're seeking motivated individuals with no prior experience to deliver exceptional service to our growing client base. Enjoy weekly pay, comprehensive training, and a supportive team environment in the heart of Austin's booming tech scene. If you're passionate about helping others and eager to grow professionally, this is your opportunity!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Document interactions and track issues in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for response times and resolution
- Participate in ongoing product training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent communication and active listening skills
- Ability to navigate multiple software systems
- Strong problem-solving and adaptability
- Reliable transportation to Austin office
- Basic computer proficiency
- Positive attitude and customer-focused mindset