Job Description
Join Nexus Global Solutions' dynamic team as an Entry-Level Customer Support Specialist! We're urgently seeking motivated individuals with no prior experience to launch their careers in our fast-paced New York office. As a cornerstone of our client success team, you'll receive comprehensive training and mentorship to develop exceptional communication and problem-solving skills. This is your gateway to a thriving career in customer relationship management with growth opportunities into senior roles.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with senior team members to resolve complex customer issues
- Contribute to continuous improvement of customer service protocols
- Participate in ongoing skills development workshops and training sessions
- Support cross-functional teams during peak demand periods
Qualifications
- High school diploma or equivalent required (college students encouraged to apply)
- No prior experience necessary – we provide full training!
- Excellent verbal and written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Proficient in basic computer applications and typing (35+ WPM)
- Ability to thrive in a collaborative team environment
- Reliable transportation to our Manhattan office