Job Description
Launch your career in customer service with our comprehensive paid training program! Detroit Career Launch is seeking motivated individuals for part-time roles with no prior experience required. Our 4-week paid training equips you with industry-recognized certifications, conflict resolution skills, and CRM software expertise. Enjoy flexible scheduling, performance-based bonuses, and a clear career path to team leadership positions. Join our diverse team serving Fortune 500 clients and gain transferable skills valued across industries. Apply today to start your journey toward professional growth!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Utilize Salesforce and Zendesk platforms to manage client inquiries
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to work 20-25 hours/week (evenings/weekends available)
- Basic computer proficiency with MS Office Suite
- Pass background check and drug screening
- Valid Michigan ID or driver's license
- Reliable transportation to downtown Detroit office