Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist with comprehensive training provided and immediate hire opportunity! We're seeking motivated individuals in Washington DC to launch their careers in tech without prior experience. Enjoy fully remote work with flexible hours and a collaborative environment. Our award-winning onboarding program ensures you'll master customer service best practices, technical troubleshooting, and CRM systems within weeks. Benefits include: health insurance, 401(k) matching, professional development stipends, and quarterly team-building events. Perfect for recent graduates or career changers seeking stability and growth.
Responsibilities
- Complete intensive 4-week paid training program covering customer communication protocols and technical tools
- Provide exceptional customer support via phone, email, and chat for SaaS clients
- Document interactions accurately in CRM systems and identify process improvement opportunities
- Collaborate with senior team members to resolve complex technical escalations
- Maintain high CSAT scores and response time metrics
- Participate in monthly skill-building workshops and certification programs
Qualifications
- High school diploma or equivalent (college graduates preferred)
- Strong verbal/written communication skills and empathy
- Basic computer proficiency and willingness to learn new software
- Ability to work independently in a remote setting
- Customer service mindset with problem-solving aptitude
- Reliable internet connection and quiet home office space
- No experience required – training provided