Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist! No experience needed – we provide comprehensive training to kickstart your career. Global Solutions Inc. offers a supportive environment where you'll develop essential skills while helping our diverse client base. Enjoy competitive benefits, growth opportunities, and a vibrant downtown Baltimore location. Perfect for recent graduates or career changers looking to enter the thriving customer service field.
What We Offer:
- Full paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement pathways
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and resolution
- Participate in ongoing training and skill development
- Support marketing initiatives as needed
Qualifications
- High school diploma or equivalent required
- No prior experience necessary
- Strong communication and interpersonal skills
- Ability to learn new technologies quickly
- Positive attitude and customer-focused mindset
- Basic computer proficiency
- Must be authorized to work in the United States