Job Description
Join our dynamic team in Washington DC as an Entry-Level Customer Support Specialist! No prior experience required – we provide comprehensive training to launch your career in customer service. Capital City Innovations is a fast-growing tech company dedicated to empowering communities through innovative solutions. If you're passionate about helping others and eager to learn, this is your perfect opportunity to grow with us.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions and resolve issues using our CRM system
- Collaborate with senior team members to resolve complex cases
- Participate in daily training sessions to master product knowledge
- Contribute to improving customer experience through feedback analysis
- Meet performance metrics for response times and resolution rates
- Assist with basic account management tasks
Qualifications
- High school diploma or equivalent (required)
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications (email, browsers, MS Office)
- Ability to work collaboratively in a team environment
- Positive attitude and willingness to learn new technologies
- Reliable transportation to our downtown DC office
- Must pass background check and drug screening