Job Description
Join TechNova Solutions as an Entry-Level Customer Support Specialist and kickstart your career in tech! We're urgently hiring motivated individuals for fully remote positions based in Seattle. No prior experience is required—just a passion for helping others and a desire to grow with us. Enjoy competitive pay, comprehensive training, and a supportive virtual team environment. This role offers clear career progression paths into tech, sales, or operations roles. Apply today to become part of our innovative team!
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Troubleshoot technical issues and provide step-by-step solutions
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Document support cases and contribute to knowledge base articles
- Meet performance metrics including response times and customer satisfaction scores
Qualifications
- High school diploma or equivalent (no college experience required)
- Excellent written and verbal communication skills
- Basic computer proficiency and ability to learn new software quickly
- Strong problem-solving and critical thinking abilities
- Self-motivated with ability to work independently in a remote setting
- Customer-first mindset and patience when handling challenging situations
- Reliable high-speed internet connection and quiet home office space