Job Description
Join our award-winning customer support team in sunny Virginia Beach! Coastal Connect Solutions is seeking enthusiastic individuals for our Immediate Hire Customer Support Trainee program. No prior experience required – we provide comprehensive paid training to launch your career in customer service. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture focused on growth and recognition.
As a Trainee, you'll become a product expert while developing critical communication and problem-solving skills. This is your chance to join a rapidly growing tech company with a proven track record of promoting from within. Ready to transform your passion for helping people into a fulfilling career? Apply today and start tomorrow!
Responsibilities
- Master company products/services through paid on-the-job training
- Handle customer inquiries via phone, email, and chat with empathy and professionalism
- Document cases accurately in CRM systems while meeting SLA targets
- Collaborate with senior agents to resolve complex escalations
- Participate in ongoing training modules to advance technical knowledge
- Contribute to team goals and continuous improvement initiatives
- Maintain 95% customer satisfaction score through positive interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in Microsoft Office and basic computer navigation
- Ability to work flexible shifts including evenings/weekends
- Customer service mindset with genuine desire to assist others
- Quick learner with adaptability to new technologies
- Must pass background check and drug screening