Job Description
Launch your career with Nexus Solutions Inc., a dynamic Austin-based innovator! We're seeking passionate individuals for our entry-level Customer Support Specialist role—no experience required. This flexible part-time position (20-25 hrs/week) offers comprehensive training and growth opportunities in a collaborative environment. Perfect for students, career changers, or anyone eager to build professional skills while serving our diverse client base.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex issues
- Participate in bi-weekly training sessions to enhance product knowledge
- Assist with quality assurance initiatives and feedback collection
- Support marketing campaigns by sharing client insights
- Maintain organized records of customer interactions
Qualifications
- High school diploma or equivalent (current students welcome)
- Exceptional communication and active listening skills
- Basic computer proficiency (email, browsers, MS Office)
- Positive attitude and eagerness to learn new technologies
- Ability to work independently and in team settings
- Reliable internet connection for remote work components
- Availability for weekend shifts (1-2 days)
- Residency in Austin or surrounding areas