Job Description
Join our dynamic team at GrowthWave Solutions as an Entry-Level Customer Support Specialist! We're urgently hiring motivated individuals in San Antonio to deliver exceptional customer experiences. No prior experience required – we provide comprehensive training to kickstart your career in a fast-paced tech environment. Enjoy competitive pay, growth opportunities, and a supportive workplace culture.
Why Join Us?
- Industry-leading training program
- Career advancement paths
- Comprehensive benefits package
- Modern downtown office location
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues with clear, patient guidance
- Document interactions in CRM systems accurately
- Collaborate with senior team members for complex cases
- Meet daily performance metrics and quality standards
- Participate in ongoing product training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Basic computer proficiency (MS Office, browsers)
- Customer service mindset and empathy
- Ability to work flexible shifts (including weekends)
- Positive attitude and willingness to learn
- Spanish bilingualism a plus