Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist and kickstart your career with comprehensive training! We're seeking motivated individuals in Nashville to deliver exceptional remote customer experiences. No prior experience required—our 4-week paid training program covers everything from technical troubleshooting to soft skills. Enjoy flexible scheduling while making a tangible impact in a growing tech company.
What We Offer:
- Full paid training program ($15/hr during training)
- Flexible part-time hours (20-30 hrs/week)
- Remote work from anywhere in the US
- Career growth into senior roles
- Comprehensive health benefits
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions using Zendesk CRM system
- Collaborate with technical team on complex issues
- Meet daily performance metrics (e.g., 85+ CSAT)
- Participate in weekly skill-building workshops
- Contribute to knowledge base articles
- Maintain accurate customer records
Qualifications
- High school diploma or equivalent
- Basic computer proficiency (Google Suite, CRM tools)
- Strong verbal/written communication skills
- Ability to work independently remotely
- Customer service mindset (empathy + patience)
- Reliable internet connection
- No prior experience necessary