Job Description
We are seeking a dedicated Customer Support Trainee to join our dynamic team in Buffalo, NY. In this entry-level role, you will receive comprehensive training to become a top-tier support representative. We are proud to offer a generous sign-on bonus for new hires ready to jumpstart their career in customer success.
At Apex Support Services, we believe in investing in our people. You will work alongside experienced mentors, learn our state-of-the-art CRM systems, and develop the professional skills necessary to resolve complex customer inquiries efficiently. If you are looking for a role with growth potential and a supportive environment, we want to hear from you.
Key Benefits:
- $2,500 Sign-On Bonus upon successful completion of the training program.
- Comprehensive training with industry leaders.
- Clear career progression pathways.
- Modern, collaborative work environment.
Responsibilities
- Assist customers via phone, email, and live chat with product inquiries and troubleshooting.
- Learn and utilize internal CRM and ticketing systems to track customer interactions accurately.
- Document customer feedback and issues to help improve our products and services.
- Collaborate with the technical team to escalate and resolve complex technical problems.
- Participate in daily training sessions and role-playing exercises to sharpen communication skills.
- Provide accurate information regarding billing, account status, and service features.
- Maintain a positive and professional demeanor under pressure to ensure high customer satisfaction.
Qualifications
- High school diploma or GED required; Bachelor’s degree preferred but not mandatory.
- Strong written and verbal communication skills with a customer-first attitude.
- Basic computer proficiency and ability to learn new software quickly.
- Previous customer service experience is a plus, but we provide full training.
- Ability to work flexible shifts, including weekends and evenings.
- Proactive problem-solver with a keen attention to detail.
- Reliable internet connection and a quiet workspace (for remote training).