Job Description
Launch your career with TechNova Solutions! We're seeking passionate Entry Level Customer Support Specialists to join our innovative team in San Jose. This full-time role offers comprehensive training and growth opportunities for recent graduates or career changers. No experience required – we value your enthusiasm and dedication to exceptional service.
Our competitive benefits package includes health insurance, 401(k) matching, and professional development stipends. Work in a modern downtown office with flexible schedules and hybrid options available. Join us in transforming customer experiences while building your professional foundation in the heart of Silicon Valley.
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Identify opportunities to improve customer satisfaction metrics
- Participate in ongoing product training and knowledge sharing sessions
- Support cross-functional initiatives including marketing campaigns
- Adhere to SLA standards and quality assurance protocols
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency with Microsoft Office Suite and basic CRM tools
- Ability to multitask in fast-paced environments
- Customer service mindset with patience and empathy
- Willingness to work flexible hours including weekends
- No prior experience required – training provided