Job Description
Launch your career in tech with our comprehensive paid training program for Customer Support Trainees in Raleigh! InnovateTech Solutions is seeking passionate individuals to join our award-winning support team. No prior experience required – we provide all training needed to succeed. Enjoy competitive pay, full benefits, and career advancement opportunities in a dynamic work environment. Our 8-week paid training covers technical troubleshooting, communication skills, and customer service excellence. Join us and become part of a company that invests in talent.
Responsibilities
- Complete paid training in technical troubleshooting, ticketing systems, and customer communication protocols
- Provide exceptional support via phone, email, and chat channels during and after training
- Document customer interactions accurately in CRM systems
- Collaborate with senior support agents to resolve complex issues
- Identify and escalate product improvement opportunities
- Maintain high customer satisfaction metrics (CSAT >95%)
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and customer-focused mindset
- Basic computer proficiency and willingness to learn technical systems
- Ability to work in a fast-paced team environment
- Patience and empathy when handling customer inquiries
- Reliable attendance and punctuality during training period
- Must pass background check and drug screening