Job Description
Join our dynamic team at Nevada Solutions Group as an Entry-Level Customer Support Specialist! We're seeking motivated individuals passionate about delivering exceptional service in Las Vegas' thriving tech hub. This role offers comprehensive training and growth opportunities within a supportive environment. Perfect for recent graduates or career changers looking to launch a rewarding career in customer experience.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex issues
- Meet daily performance metrics for response time and resolution rate
- Contribute to process improvements through feedback and analysis
- Represent our brand with empathy and positivity in all customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible shifts including evenings/weekends
- Valid Nevada driver's license (for occasional site visits)
- Basic knowledge of IT troubleshooting concepts