Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist at Northwest Tech Solutions! We're seeking motivated individuals to provide exceptional service to our growing client base. Enjoy weekly pay, comprehensive training, and a supportive environment perfect for launching your career. Located in the heart of Portland, our fast-paced tech startup offers growth opportunities and a collaborative culture.
What We Offer:
- Weekly pay cycle (no more waiting for monthly checks!)
- Full-time position with benefits (health insurance, 401k)On-the-job training and career advancement paths
- Modern downtown Portland office near public transit
Responsibilities
- Respond to customer inquiries via phone, email, and chat support
- Resolve technical issues and troubleshoot product problems
- Document cases accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response times and resolution rates
- Contribute to knowledge base articles and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or technical support experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work in a fast-paced environment
- Must pass background check and drug screening
- Valid Oregon driver's license (for occasional off-site tasks)