Job Description
Launch your career with our comprehensive paid training program! TechGrowth Solutions is seeking motivated Entry-Level Customer Support Specialists to join our remote-first team. No prior experience required – we provide all the tools and training you need to succeed in this fully remote position based in San Jose. You'll receive hands-on mentorship, competitive compensation, and flexible work arrangements while building foundational skills in client relations and technical troubleshooting.
What We Offer:
- 4-week paid training program ($20/hour during training)
- Full-time remote position with equipment provided
- Career advancement opportunities to senior roles
- Comprehensive health benefits after 90 days
- Monthly performance bonuses
Responsibilities
- Respond to customer inquiries via chat, email, and phone with empathy and professionalism
- Document interactions using Salesforce and internal ticketing systems
- Collaborate with technical teams to resolve complex customer issues
- Continuously improve product knowledge through self-study modules
- Participate in weekly team training sessions and skill-building workshops
- Maintain 95% customer satisfaction score
- Adhere to SLA targets for response and resolution times
Qualifications
- No experience required – recent graduates welcome to apply
- High school diploma or equivalent (college degree preferred)
- Strong typing skills (40+ WPM) and computer literacy
- Excellent verbal communication skills in English
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Willingness to learn technical concepts and software systems
- Must be legally authorized to work in the United States