Job Description
Join our dynamic team at TechNova Solutions and launch your career in tech! We're urgently hiring enthusiastic entry-level professionals to deliver exceptional customer experiences. As a Customer Support Specialist, you'll be the frontline hero for our growing client base, working in our modern Colorado Springs office with flexible hybrid options. Enjoy comprehensive training, mentorship from industry experts, and opportunities for rapid advancement in a company that invests in your growth. Immediate start dates available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document cases accurately in Salesforce and escalate complex issues to senior team
- Collaborate with product team to identify recurring client pain points
- Master our proprietary software through continuous training modules
- Contribute to knowledge base with solution documentation
- Support weekend rotational schedule (1 weekend/month)
- Participate in quarterly improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or tech support experience
- Proficient in Microsoft Office Suite (Outlook, Excel, Word)
- Exceptional communication and problem-solving abilities
- Ability to type 40+ WPM with high accuracy
- Reliable transportation to our Colorado Springs HQ
- Availability to work rotating weekends
- Passion for helping others and learning new technologies