Job Description
Join UrbanTech Solutions as an Entry-Level Customer Support Specialist and kickstart your career in Boston's thriving tech sector! No prior experience required – we're seeking motivated individuals with strong communication skills and a passion for helping others. You'll receive comprehensive training on our cutting-edge platforms while working in a collaborative, fast-paced environment. This role offers clear growth pathways into senior positions within 12-18 months, with competitive benefits including health insurance, 401k matching, and professional development stipends.
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Resolve technical inquiries and troubleshoot product issues
- Document interactions accurately in CRM systems
- Collaborate with senior team members on complex cases
- Participate in weekly training sessions to expand product knowledge
- Maintain high customer satisfaction metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office Suite
- Ability to multitask in a dynamic environment
- Customer service mindset with empathy
- Willingness to learn new technologies
- Reliable transportation to downtown Boston office