Job Description
Join our award-winning customer experience team in London! Coastal Solutions Group is seeking motivated individuals with no prior experience to launch their careers in customer support. We provide comprehensive training and a supportive environment to help you thrive. As a Customer Support Specialist, you'll be the first point of contact for our clients, delivering exceptional service while developing valuable skills in communication, problem-solving, and digital tools. Our growth-focused culture offers clear pathways to advancement, with many team members progressing to senior roles within 18 months.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve technical issues using knowledge base resources
- Process orders and update customer records accurately
- Collaborate with technical teams for complex problem escalation
- Document interactions in CRM systems with precision
- Contribute to process improvement initiatives
- Maintain positive brand representation in all communications
Qualifications
- No prior experience required – full training provided
- Excellent written and verbal communication skills
- Proficient with Microsoft Office and web applications
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced team environment
- Customer-focused mindset with patience and empathy
- Reliable internet connection for remote work components